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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lyle Jover

September 26, 2024

5  out of  5
rating by Lyle Jover
"I always have a great experience working with Richele and her team. My wife and I have found them very accommodating and always listening to our needs. We’ve been a customer since 2020 and are very happy."
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CLEA CORREA

September 19, 2024

5  out of  5
rating by CLEA CORREA
"I recently had great experience with Richele Brainin and her team, when I switched my Home&Auto policy from another Insurance Company to State Farm. I found all I was looking for: professionalism, kindness and speed associated with a very competitive offer. I strongly recommend them whenever you need an Insurance provider."
We responded:
"Thank you for the kind words, Clea! I am glad that we were able to make assisting with your insurance needs such a positive experience! We appreciate your business! Thank you again, Richele and team "
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Mrs. B

September 11, 2024

5  out of  5
rating by Mrs. B
"State Farm is the best for Homeowners/ Renter's, The rates are affordable, and the Agent Richele Brainin will walk you through all your needs This is an non Compensated endorsement.You will not be disappointed! Contact information 642 N Dearborn St Chicago, IL 60610 312-751-1755"
We responded:
"Thank you for your review, Mrs. B.! We enjoy assisting with your insurance needs and look forward to working with you in the future at the State Farm Richele Brainin Insurance Agency! Thank you again, Richele and team "
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Ron Castelli

July 29, 2024

5  out of  5
rating by Ron Castelli
"A five-star WOW for Richele Brainin! It's no wonder Richele gets such high ratings. And, of course, here's yet one from me! She follows up, meets goals, and makes sure that all of her customers are "wowed"!"
We responded:
"Dear Ron, my job is made easier with people like you. I truly appreciate your positive review and your continued business. It's our pleasure to assist with your insurance needs at the Richele Brainin Insurance Agency. :-)"
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Sabian Ellis

March 19, 2024

5  out of  5
rating by Sabian Ellis
"Miss Richele Brainin and Naomi helped me step by step through the process and helping me pick the right life insurance plan that was best suitable for me and my family. As my Insurance Agent's I highly recommend these two wonderful women not just because they are great at what they professionally do but because I know that they will help others as well as they helped me."
We responded:
"Dear Sabian, we are glad to be part of your risk management planning and are pleased to know that our Life Insurance products meet your insurance needs. It's truly our pleasure to assist great customers like you, at the Richele Brainin Insurance Agency. Thank you for your kind review. Richele, Naomi and Team"
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Chris Norman

February 13, 2024

5  out of  5
rating by Chris Norman
"The Brainin Agency has always been very friendly, attentive, and professional. The Brainin team gets back to me ASAP when I leave a message, and Richele really looks out for our best interest. Richele reveiws our policies with us annually to make sure we're not exposed to unnecessary risks, and she often finds substantial premium savings/discounts. I highly recommend The Richele Brainin State Farm Agency and give them 5 Stars!🌟"
We responded:
"Dear Chris, Thank you for the kind review. We truly appreciate your kind words and business over the years. Warmest regards, Richele Brainin Agency and team"
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Kelsie Cox Brewer

January 26, 2024

5  out of  5
rating by Kelsie Cox Brewer
"Richele has been great to work with for all of our insurance needs!"
We responded:
"Dear Kelsie, thank you for your review! I am glad we are able to assist with your insurance needs and create a positive experience at the Richele Brainin Insurance Agency. Looking forward to the next time we connect!"
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Natalie Davis

January 26, 2024

5  out of  5
rating by Natalie Davis
"Richele is the best agent you can have! Highly recommend State Farm, but specifically Richele for all your insurance needs."
We responded:
"Dear Natalie! Thank you for choosing the Richele Brainin State Farm Insurance Agency. We are pleased to provide and assist with your Renters and Auto Insurance needs! Thank you so much for your business!"
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ron whitley

January 4, 2024

5  out of  5
rating by ron whitley
"Richele Brainin & staff are “razor focused” on customer service. Calls are returned promptly Followup questions are addressed the same day Staff is knowledgeable"
We responded:
"Thanks for the kind words, Ron! I am glad we are able to make assisting you with your insurance needs such a positive experience!"
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Adrienne Welch

October 26, 2023

5  out of  5
rating by Adrienne Welch
"Highly recommend! Richele has been my agent for multiple years, and she is incredibly responsive, helpfully explains anything I have questions about, and has been a great partner getting me comprehensive coverage for my new home purchase."
We responded:
"Thanks for the kind words, Adrienne. I am glad we were able to make assisting you with your home insurance purchase such a positive experience and look forward to the next time we can help! Thank you again, Richele Brainin Insurance Agency and Team"
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Marc Morris

September 19, 2023

5  out of  5
rating by Marc Morris
"Great communication and information. Outstanding service overall."
We responded:
"Thank you Marc. I am glad that we are able to meet your expectations! It's a pleasure serving your insurance policies at the Richele Brainin Insurance Agency. "
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Amber Dowell

September 8, 2023

5  out of  5
rating by Amber Dowell
"Richele is such a pleasure to work with! I love her dedication! She’s so knowledgeable and her customer service is top tier!"
We responded:
"Amber, thank you for choosing the Richele Brainin State Farm Insurance Agency for your Business Insurance. My team and I understand the pressure of being a small business owner, so we do our part to lessen your stress, while meeting and exceeding your expectations. Thank you again for the kind review!"
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Jovonna Davis

August 28, 2023

5  out of  5
rating by Jovonna Davis
"Richele is wonderful to work with! She is very personable and professional as she helps me select polices that are the right fit. She also does a good job explaining them to me when necessary. To add to that, her staff is as pleasant, attentive and responsive as she is. Great agency overall!"
We responded:
"Jovonna, thank you for the kind words. Out of all the offices in Chicago, we at the Richele Brainin Insurance Agency are happy that you chose us to assist with your insurance needs and are thrilled that you have such positive experiences! "
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J Love

July 19, 2023

5  out of  5
rating by J Love
"Great experience working with Edith."
We responded:
"Wonderful to hear that Edith was great to work with! We appreciate your business and are pleased to assist at the Richele Brainin Insurance Agency. "
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Julie Dinh

June 29, 2023

5  out of  5
rating by Julie Dinh
"I have been with State Farm for over 7 years as the agents have been so pleasant to work with, especially at this office. They have excellent communication skills and always take the time to help me understand my policies. I highly recommend them to anyone in the Chicago area seeking insurance coverage."
We responded:
"Dear Julie, thank you for the kind review. We are pleased to have met your expectations at the Richele Brainin Insurance Agency! Please keep us in mind if you ever find yourself back in the Windy City!"
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Susan Slobard

June 28, 2023

5  out of  5
rating by Susan Slobard
"Very helpful and knowledgeable agent. A pleasure to work with."
We responded:
"Dear Susan, It is a pleasure assisting with your insurance needs. We truly appreciate your business and look forward to helping in the future. Thank you again, Richele Brainin and Team"
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Selima Ani Hargadon

June 27, 2023

5  out of  5
rating by Selima Ani Hargadon
"Richele's service is exceptional! We were under a tight deadline to obtain Homeowner's coverage to close on our new home (after our existing insurance company's underwriters gave us impossible standards to meet), and Richele was able to process a quote and obtain a certificate of coverage within 24 hours of contacting her. She carefully reviewed our coverage from our existing HOI policy so that the new policy matched, and asked pointed questions about whether some coverages were still necessary for the new home and explained why. Richele is a true professional with a personal touch. She took the time to get to know more about our family and our aspirations, so we feel as though we are more than just a customer and a commission. Richele embodies personalized service and I look forward to continuing to work with her as we migrate all of our policies to State Farm following our move."
We responded:
"Selima, you are very organized and made it easy for us to meet your deadline! It takes a team, and we are pleased to be on yours. Warmest regards, Richele Brainin Insurance Agency "
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Liz Jones

June 27, 2023

5  out of  5
rating by Liz Jones
"I've been referring my clients to Richele & her team for nearly 5yr, and they've always delivered! Whether it was a complicated condo building or getting a policy into place last minute (to ensure the closing happened on time), they are quick and efficient communicators and always lay out great, competitive options. We also trust them with our personal home/auto insurance, so I would highly recommend their team to anyone seeking the best coverage out there!"
We responded:
"Liz thank you for trusting the Richele Brainin Insurance Agency with your clients and your personal insurance. It's such a pleasure working with you and your referrals. Looking forward to the next time!"
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Greg Mini

April 4, 2023

5  out of  5
rating by Greg Mini
"Fast, friendly assistance with my Certificate of Insurance needs. Same day service. Thanks!"
We responded:
"Hi Greg! I am pleased that we were able to meet your insurance needs! We appreciate your business! Richele Brainin Insurance Agency Richele, Josh, Naomi, Deirdre, Edith and Jenni"
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Joan B

March 20, 2023

5  out of  5
rating by Joan B
"I appreciate the service we receive from Richele."
We responded:
"Thank you Joan. We are happy to assist and appreciate your business!"
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Beverly Huey

March 13, 2023

5  out of  5
rating by Beverly Huey
"Our family is so appreciative of State Farm. Our agent, Richele Branin has been very helpful in our decision making process for over 10 years. Auto Insurance and Life Insurance needs have been thoroughly met with our agent. No question is too small, because she is very conscientious of our needs. Like a good neighbor, State Farm is there!"
We responded:
"Dear Beverly, It is a pleasure working with you and your family. I appreciate your continued business and will always be available to assist. Kindest regards, Richele "
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Flora Mseis

March 2, 2023

5  out of  5
rating by Flora Mseis
"Richele, does an excellent job of fitting you into the coverage you need. For many years she has always given me the best personal service ."
We responded:
"Dear Flora, thank you for your kind review! We hope to continue meeting and exceeding your expectations. Best regards, Richele "
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Georgia Parker, N.D.

February 18, 2023

5  out of  5
rating by Georgia Parker, N.D.
"Richele Brainin and her staff are wonderful to work with. They are very nice and professional. I have been using them for my home owners and car insurance coverage for over 10 years! I Highly recommend them. They go above and beyond to get you the best coverage for your needs."
We responded:
"Georgia, we are pleased to hear that we are meeting your expectations! Thank you for your continued business and kind Google review! "
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Catie Malone

February 15, 2023

5  out of  5
rating by Catie Malone
"Our experience with Richele Brainin State Farm has been outstanding! Josh devoted a great deal of time and energy to clarifying for me the online billing statements for policies covering two condos in River North. He is professional, polite, and exceptionally conscientious. Highly recommended!"
We responded:
"Thanks for the review, Catie! I am happy to hear that you had a great experience with our office and Josh! We look forward to the next time we can assist!"
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Kristi Raschka

January 24, 2023

5  out of  5
rating by Kristi Raschka
"Richele continues to be great to work with! Super responsive and she is always able & willing to answer all my questions!"
We responded:
"Kristi, thank you the updated review and for being such a loyal customer. I truly appreciate it and look forward to our next review. :-)"