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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Greg Mini

April 4, 2023

5  out of  5 rating by Greg Mini
"Fast, friendly assistance with my Certificate of Insurance needs. Same day service. Thanks!"

Joan B

March 20, 2023

5  out of  5 rating by Joan B
"I appreciate the service we receive from Richele."
Profile photo of Beverly Huey

Beverly Huey

March 13, 2023

5  out of  5 rating by Beverly Huey
"Our family is so appreciative of State Farm. Our agent, Richele Branin has been very helpful in our decision making process for over 10 years. Auto Insurance and Life Insurance needs have been thoroughly met with our agent. No question is too small, because she is very conscientious of our needs. Like a good neighbor, State Farm is there!"

Flora Mseis

March 2, 2023

5  out of  5 rating by Flora Mseis
"Richele, does an excellent job of fitting you into the coverage you need. For many years she has always given me the best personal service ."

Georgia Parker, N.D.

February 18, 2023

5  out of  5 rating by Georgia Parker, N.D.
"Richele Brainin and her staff are wonderful to work with. They are very nice and professional. I have been using them for my home owners and car insurance coverage for over 10 years! I Highly recommend them. They go above and beyond to get you the best coverage for your needs."

Catie Malone

February 15, 2023

5  out of  5 rating by Catie Malone
"Our experience with Richele Brainin State Farm has been outstanding! Josh devoted a great deal of time and energy to clarifying for me the online billing statements for policies covering two condos in River North. He is professional, polite, and exceptionally conscientious. Highly recommended!"

Kristi Raschka

January 24, 2023

5  out of  5 rating by Kristi Raschka
"Richele continues to be great to work with! Super responsive and she is always able & willing to answer all my questions!"

Femi Masha

January 20, 2023

5  out of  5 rating by Femi Masha
"Richele is great. Quick, professional, knowledgeable and efficient. highly recommend! thank you"

Nishanth Aranha

January 18, 2023

5  out of  5 rating by Nishanth Aranha
"Richelle is very professional and prompt to respond. Wonderful insurance agent!"

Tanya Klasser

January 12, 2023

5  out of  5 rating by Tanya Klasser
"Richele, and her staff are thorough, professional and caring. They also reply promptly to inquiries."

Sarah M

December 20, 2022

5  out of  5 rating by Sarah M
"Best service ever !!! Been with Richele 12 yesrs!!"


November 30, 2022

5  out of  5 rating by IG
"I highly recommend Richele Brainin and her agency. I have entrusted them with my insurance needs (auto and rent) for the past 5 years and have had zero complaints so far! Richele (and her staff) will promptly respond to any of my inquires via email (or phone when appropriate) while guiding me to the most comprehensive and fiscally appropriate solution/s. I especially appreciate the time she would take to discuss in detail (whether in person or on the phone) any concerns I may have. As such, I feel confident in my insurance coverage no matter the circumstance."

Sydney Corns

November 29, 2022

5  out of  5 rating by Sydney Corns
"I highly recommend Richele's office! Her staff members, Naomi and Deirdre, were excellent and helped me get a renter's insurance policy very quickly and easily, whilst providing me with the information I needed to make an informed decision. I will definitely use Richele's agency in the future and am looking forward to being her customer!"

Adam White

November 7, 2022

5  out of  5 rating by Adam White
"Richele and her team work quickly and efficiently while having exceptional customer service!"

Philip Sardo

November 3, 2022

5  out of  5 rating by Philip Sardo
"I truly cannot say enough about Richele and her team! They always exhibit the highest levels of professionalism with exemplary service and knowledge in their fields that is absolutely "Second to None". I have only experienced the best from them. Richele and her team are top-notch dedicated professionals and have always gone above and beyond what would normally be expected. They are always courteous, welcoming, and very much detail oriented, never wanting to miss a beat,... and they never have. I highly recommend Richele and her team to anyone looking for professionals that are simply the best in their field."

Erika T

November 2, 2022

5  out of  5 rating by Erika T
"We transferred a policy from another State Farm office and Richele’s office was really easy to work with to add additional policies. Everyone is extremely knowledgeable, friendly and quick. Deirdre, Naomi and Richele have all been helpful so we will continue to look to their office for our insurance needs."

Bhavik Kamdar

October 31, 2022

5  out of  5 rating by Bhavik Kamdar
"Richele is an excellent agent. Her team and everyone is very responsive and helped me with my policy. Anytime I have any questions I get a response right away. I even referred a couple customers to her and they have been very happy with her as their agent."

thomas schlieske

October 28, 2022

5  out of  5 rating by thomas schlieske
"Great company. Josh goes above and beyond. Thank you"

Molly Calkins Thompson

October 26, 2022

5  out of  5 rating by Molly Calkins Thompson
"I have been with State Farm for over 25 years. If you are looking for an honest insurance agent who will provide great service and good rates - Richele Brainin is your person!"

Thomas Leskovac

October 20, 2022

5  out of  5 rating by Thomas Leskovac
"Richele and her staff are friendly, courteous, and knowledgeable. Recently, they contacted me for a yearly review of the three policies I have and the conversation was very useful in guiding some new decisions. In addition they answer any inquiries promptly. My experience allows me to highly recommend this agent and her business."

Sapar Mustafin

October 13, 2022

5  out of  5 rating by Sapar Mustafin
"I had to do my renter's insurance for my lease apartment in Chicago around the Loop. After all, I end up with State Farm Insurance Agent. Fast, easy, professional and good price compared to the market. Thanks to Richele for kind support."

Cameron Cuzmanko

October 7, 2022

5  out of  5 rating by Cameron Cuzmanko
"I have been using this State Farm location for all of my renting needs in Chicago. Every interaction has been quick and easy. I frequently have worked with Naomi Curry, and she is fantastic at what she does and makes insurance stuff (dare I say) painless! I've also had the pleasure of working with Josh Brainin previously, and he was also a pleasure and got my questions resolved diligently! I will happily continue to use this office's services!"

Erin Zeitler

September 9, 2022

5  out of  5 rating by Erin Zeitler
"I have been working with Richele for years. She consistently delivers an exceptional client experience, is super responsive, and never tries to upsell me. When I call her with a need, I often get a same day response and resolution - even when I needed to setup new Homeowner's Insurance for a recent home purchase. I absolutely love having her as my agent!"

Andrew Bohnker

August 31, 2022

5  out of  5 rating by Andrew Bohnker
"We love working with Richele and her team at State Farm. They are incredibly nice & professional, have a wealth of knowledge, and have also taken care of us on no matter the issue. More importantly, they ensure our policies are in line with our needs & goals based on our life circumstances. i highly recommend speaking with Richele and her team for all your insurance needs."

Tonya Law

August 27, 2022

5  out of  5 rating by Tonya Law
"I have entrusted the Richele Brainin Agency with my insurance needs for 15 years! Richele is a consummate professional! She promptly responds to my inquiries and guides me through life changes that require me to make new decisions. Her expertise in all product lines especially, Life Insurance has been invaluable to my family! Richele’s staff always provides great customer service, as well. I highly recommend this Agency of skilled and courteous industry professionals!"